Baylor Scott & White Health


Terms and Conditions



Baylor Scott & White Health (�BSWH�) is pleased to offer you access to portions of your health information and the ability to communicate with your care team concerning your health information via the Internet using a secure electronic application called MyChart.


It is important for you to know how we handle information we communicate via the Internet. This Terms and Conditions statement outlines our practices and our sensitivity to your right to privacy.


As the person who signs this document, you agree to the following terms and conditions. If you are signing this document as the authorized proxy for the patient, where �me� or �my� is used, those terms should refer to �the patient� or �the patient�s,� unless otherwise noted.


Use of MyChart for Healthcare Services


I agree that MyChart should never be used to communicate urgent or emergent matters. BSWH will make its best effort to provide a timely response to electronic inquiries. However, in some cases, the clinic staff who should respond to an electronic inquiry or other communication may not be immediately available; so I will allow at least two (2) business days for a response. Therefore, for all urgent or emergent matters that may immediately affect my health or well-being, I (or, in the case of Proxy, the patient) will, without delay, go to the nearest emergency department of a local hospital, and/or dial 911.


Furthermore, with respect to any electronic communications sent regarding the patient, I understand that BSWH is only able to respond to such communications based on the information provided in the electronic communication. If insufficient information is provided, BSWH will be unable to provide accurate and reliable service(s).


I understand that my BSWH team may send me messages via MyChart. These messages may contain information that is important to my health and medical care.


I understand that MyChart contains selected, limited medical information from my medical record and that MyChart does not reflect the complete contents of the medical record. I understand that, if I have seen other providers who are not affiliated with BSWH, some information from records that were created by these non-BSWH providers may be in MyChart. I also understand that a paper copy of my medical record may be requested from the Health Information Management Department at BSWH. I understand that access to my health information is for my use only, and that my BSWH team should be contacted by me for a more detailed explanation of test results received via MyChart.




By entering my valid and functional email address, I have authorized BSWH to notify me of messages sent to MyChart Inbox. I will update my email address on MyChart as needed. I agree not to hold BSWH and Health Professionals under contract to BSWH, liable for any loss, injury or claims of any kind resulting from MyChart messages that I fail to read in a timely manner.


I agree that all communication through MyChart will be in regard to my own health condition(s). I understand that contents of any message may be stored in my permanent medical record. I understand that asking for advice on behalf of another person could potentially be harmful (unless Proxy access has been granted by that person) and is a violation of the MyChart terms of use. BSWH does not assume any responsibility for health information or services used by persons other than the MyChart account holder (the individual with access to a MyChart account).


I understand that my activities within MyChart may be tracked by computer audit and that entries I make may become part of my medical record.


MyChart ID and Password


I understand that I will create a unique identification (ID) code and password to be used to access my health information via MyChart. I understand that this ID and password are unique codes that identify me in the MyChart computer system. Inquiries and entries that I make via MyChart will be logged with my identity. I understand that it is extremely important that I keep the ID and password that I use to access MyChart completely confidential. If at any time I feel that the confidentiality of my password has been compromised, I will change it by going to the Password link on the MyChart website. I understand that BSWH takes no responsibility for and disclaim any and all liability or consequential damages arising from a breach of medical record confidentiality resulting from my sharing or losing my password. If BSWH discovers that I have inappropriately shared my password with another person, or that I have misused or abused my MyChart access privileges in any way, my participation in MyChart may be discontinued by BSWH without prior notice.


Verification of Identity


I understand that my enrollment in MyChart is contingent on verification of my identity either in person by BSWH staff or based on comparison of my signature below, with the signature on my registration sheet in my BSWH Medical Record.


Minor Eligibility


An individual must be age 18 years or older to request a personal account, unless that individual has the right under Texas law to consent for his/her entire health care. Parents or guardians of minor children (less than 18 years old) may request access to his/her minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement.


There are certain types of medical information that the parent or guardian of a minor patient 14 years of age or older may not view.


If your child is between the age of 14 through 17 years you will be granted partial access to your child�s MyChart record (e.g. appointment scheduling, immunizations). Thus, when a minor patient reaches 14 years of age, access will be changed to limited access until the minor patient reaches 18 years of age at which time proxy access will be revoked and the patient will be provided the opportunity to grant proxy access.


Proxy Access


An adult may request proxy access to another individual�s MyChart account by completing the Proxy Access portion of the MyChart Consent Form and submitting it to BSWH. Such access will only be granted if the other individual (e.g., the patient) authorizes the proxy�s request for access.


Once a MyChart account is activated for both the proxy and the account holder, if the proxy�s legal relationship with the account holder changes, the account holder must inform BSWH immediately.


BSWH reserves the right to revoke proxy access at any time for any reason.


E-mail Privacy


Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patient�s e-mail will be able to see this notification. This could include the patient�s spouse, employer or anyone else who can access the patient�s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, the patient should take this into account when providing an e-mail address.


Please know that if you send us an e-mail communication, it may be shared with BSWH staff who assist the medical team in providing the patient�s medical care. A patient�s confidential medical information on MyChart will be accessible to appropriate staff.


Security and Confidentiality


We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by BSWH in any other medium. BSWH is committed to protecting the confidentiality of your (or in the case of Proxy, the patient�s) medical information. We limit BSWH staff�s access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time an account holder accesses MyChart. We have taken steps to make information received from an account holder secure against unauthorized access and use.




I understand that from time to time I may be asked to complete patient satisfaction surveys via MyChart online. BSWH may analyze information submitted via MyChart as part of descriptive (demographic) studies and reports. In such cases all of my personal identifying information will be removed.




I understand that BSWH takes no responsibility for and disclaims any and all liability arising from any inaccuracies or defects in software, communication lines, virtual private network, the internet or my internet service provider (isp), access system, computer hardware or software, or any other service or device that I use to access MyChart. I understand that MyChart may not be available to me all the time due to system failures, back-up procedures, maintenance, or other causes beyond the control of the BSWH. Access is provided on an �as-is, as-available� basis and BSWH does not guarantee that I will be able to access MyChart at any particular time. During times when MyChart is unavailable, other communication methods (e.g., telephone) should be used to access BSWH.


By acknowledging this agreement, I acknowledge that I am requesting access to portions of my health information and the ability to communicate with my BSWH team concerning my health information via the Internet using a secure electronic application called MyChart.


I understand that access to MyChart is provided by BSWH as a convenience to its patients and that BSWH has the right to deactivate access to MyChart at any time for any reason. I understand that use of MyChart is voluntary and I am not required to use MyChart or to authorize a MyChart proxy.


I acknowledge that this form has been fully explained to me (as Proxy), I have read it or have had it read to me (as Proxy), my (as Proxy) questions have been answered to my satisfaction, and I understand and agree to its contents.



The following terms and conditions only apply if a patient opts into using Paperless Communication. Patients can opt into Paperless Communication once they are logged into MyBSWHealth, however it is entirely voluntary.



Paperless Communication Delivery Terms & Conditions

Baylor Scott & White Health will provide an electronic billing and communication service (the �Service� or �Paperless Communication�) to patients of Baylor Scott & White Health.


Please read these terms and conditions carefully before accessing or using the Service


By accessing or using the Service, you agree to be bound by the terms and conditions below. If you do not accept the terms and conditions below, you may not access or use the Service. These terms and conditions may be modified from time to time, and such modifications shall be effective immediately upon posting of the modified terms and conditions. By continuing to access or use the Service following such modifications, you agree to be bound by the modified terms and conditions. Baylor Scott & White Health has no obligation to notify users of the posting of modified terms and conditions.


Paperless Billing Delivery Services


By accessing the Service, you authorize Baylor Scott & White Health to establish and maintain a profile of your billing documents and other communications that are to be delivered electronically in a manner supported by the Service. The Service may include Email and Phone delivery.


Elimination of Paper Document


By enrolling in Paperless Communications and confirming your information, you have selected to receive an electronic communication and no paper document will be mailed to you. If, however, you do not access your profile to view your documents once they are available, if your account has not been resolved or a payment plan has not been established or for other reasons as determined by Baylor Scott & White Health in its sole discretion, Baylor Scott & White Health may revert the delivery method back to paper communication.


Confirmation of Information


No Paperless Communication will be established unless you confirm your information. The Service will provide a confirmation message following your enrollment.




By selecting a Paperless Communication Delivery method, you remain responsible for the payment of charges even under the following circumstances:


1.The electronic delivery was not received.


2.You have changed Email address, Username, Password or any required information related to the success of the electronic delivery.


3.Circumstances beyond our control prevent the proper transmission of your Paperless Communication Delivery and Baylor Scott & White Health has taken reasonable precautions to avoid those circumstances.


4.Baylor Scott & White Health reserves the right to reverse self-pay discounts and/or financial assistances. Further, the Financial Assistance and/or Uninsured Patient Discount does not apply when a patient has a claim against a Responsible Party.


Please note, if your payment is not received within 30 days from when the final notice is issued, your account may be placed with a collection agency. This could include reporting this debt to the credit bureaus.